National Collections Manager

  • Location : Gurgaon
  • Department : NBFC
  • Experience : 9+ Years
  • Qualfication : Masters’ degree

Job Description

We are looking for people with the passion and hunger to make a dent in the Unsecured digital lending ecosystem. In this role, you will be leading end-to-end collections for the lending business along with managing relationships with all key stakeholders for the Region. You will be responsible for ensuring the timely achievement of collections target in a very fast paced environment by formulating and executing collections strategy. Sounds like you? Read more about what we are looking for in the role.


  • Driving Pan India collection for cash loans, BNPL, consumer loans through multiple tele calling and field agencies.
  • Focus on aggressive pre delinquency management.
  • Responsible for tracking and controlling the delinquency - Bucket-wise and DPD-wise - and focusing on non-starters.
  • Responsible for reviewing account allocations and collections targets by the bucket to agencies.
  • Work closely with Risk Management to design collections strategy. This includes segmentation, tools, technology, geography, and process.
  • Development and enhancement of analytics and MIS-driven culture to the project, track and deliver optimized financial results in collections, recoveries, and expenses.
  • Identifying trouble spots and implementing collection-related programs.


Qualification and Experience:

  • 9+ years’ experience in the collections department with Banks, NBFCs, or Fintech with a Masters’ degree.
  • Experience in building collection operations from ground up and scaling them is a big plus.
  • Must have managed multiple collection agencies and tele calling set ups.
  • Should have exposure to unsecured loans i.e., PL, BNPL and small ticket loans.
  • Should have experience in identification, onboarding, driving external collections agencies across various buckets.
  • Aggressive resolution management.
  • Well versed with prevalent market practises and policies in this segment.
  • Posted On : 10 June, 2024
  • Location : Gurgaon

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