Job Description

Key Responsibilities:

• Infrastructure Procurement and Management:
  
  - Procure, maintain, and manage IT infrastructure ensuring optimal performance and security.
  - Forecast and manage budget requirements for procurement of hardware, software, and IT services.


• Lease Line Management:
  
  - Oversee and manage lease line agreements, ensuring uninterrupted and high-speed connectivity.
  - Evaluate and negotiate contracts with service providers to ensure cost-efficiency and reliability.


• Retail Trading Apps Management:
  
  - Oversee the development, deployment, and continuous improvement of retail trading applications.
  - Ensure seamless integration of trading apps with existing systems and compliance with regulatory standards.


• Cloud and Server Management:
  
  - Oversee the management and maintenance of cloud services and server infrastructures.
  - Ensure data integrity, security, and availability across cloud and server platforms.


• Client Servicing and Issue Resolution:
  
  - Lead the client servicing team in resolving client issues promptly and maintaining high client satisfaction.
  - Establish a robust issue resolution process, ensuring timely resolution and minimal disruption.


• Operational Efficiency and Compliance:
  
  - Continuously monitor, evaluate and improve operational processes to enhance efficiency and compliance with industry regulations.
  - Stay abreast of technological advancements and regulatory changes relevant to the stock broking industry.


• Cost Optimization:
  
  - Identify and implement cost-saving measures in IT operations without compromising on quality and security.
  - Analyze and optimize vendor contracts and IT service agreements for cost-effectiveness.


• Firewall Management:
  
  - Manage and maintain firewall configurations to ensure the security and integrity of the organizations network.
  - Monitor firewall performance and respond to security incidents as needed.


• 9. Team Leadership and Development:
  
  - Lead, mentor, and develop the IT operations team, fostering a culture of excellence, collaboration, and continuous learning.
  - Evaluate team performance and provide regular feedback, training, and development opportunities.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science or related field (Master’s preferred).
• Minimum of 5-6 Years of experience in IT operations with at least 5 years in a leadership role, preferably within the financial or stock broking sector.
• Proficient in modern IT infrastructure, cloud services, and retail trading applications.
• Strong understanding of IT operations best practices, industry regulations, and emerging technologies.
• Exceptional leadership, communication, and interpersonal skills.